This post is the documentation requested from UPS for the damage to my computer when we shipped it from New Mexico to Wisconsin in January 2016.
We were particularly concerned about shipping my computer vs checking it as baggage when I was notified of this sudden, family emergency trip. The computer is the livelihood of my work from anywhere business. We determined it would be safer to ship it rather than check it, despite having to wait longer to be able to be back online. We took all precautions possible to prevent damage and did purchase the additional shipping insurance.
UPS requested digital pictures of the following:
- A photo of the damaged item.
This first image (Screen Display Damage) is with the computer off. The damage is difficult to explain. It appears to look similar to frosted glass. At first I thought it was just because it was so cold in WI during delivery. Then, I thought maybe it was just dust but it cannot be wiped off, it appears to be on the inside of the glass.
The second photo (Line of Color) is with the computer on. Notice now how what appears frosted on the first image, now looks like smudges or simply a dirty screen. This screen is clean. Also, notice about half way from the left edge and the user icons there is a cyan colored line going from the bottom of the screen almost all the way to the top. This line never goes away. It changes from cyan to red based on the screen’s background color being light or dark.
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
I used the original box and packing protection that the iMac was shipped to me when it was new.
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
Not available, it was discarded. I regret not keeping this or being able to get an image of it.
- A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
I do not have this specific information however, I can explain our process.
I had placed another corrugated material box (which has since been discarded) around the original box and packing protection that the iMac was shipped to me when it was new to conceal it’s contents and for additional protection.
It was custom made from a box that had originally shipped exhaust pipes for a motorcycle to us (ie. a heavier corrugated material). We modified it to fit snuggly around the iMac box and sealed it tightly with packaging tape.
IMPORTANT: There did not appear to be any unexpected wear or damage to any packaging at any time.
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
- Dimensions of the box including the package height, length, and width provided in the body of the email.
Dimensions of the box: 26 x 22 x 10